Aeropay + Coverd: Secure bank transfers made easy

Aeropay has bank-level encryption, fraud prevention, and risk reduction measures built into every layer, ensuring every payment is safe.

There are several reasons why your account may be suspended. It’s possible you have outstanding declined payments via Aeropay, or we can’t verify ownership of your bank account.Please reach out to support@aeropay.com to provide additional information and get your account reactivated.

If you can't find your bank, or if you're having trouble connecting, please send an email to support@aeropay.com and a member of our Customer Care team will get back to you as soon as possible.

Your withdrawal may have declined because the connection to your bank account was removed or your account was misconfigured. Please contact support@aeropay.com to resolve the issue.

Declined withdrawals, once resolved, must be re-initiated by you. If funds have not been returned to your balance, please contact the vendor support team and explain that your withdrawal declined.

Your deposit may have been declined because your linked account has insufficient funds, or there may be pending payments in your account. The Aeropay team will always reprocess your declined payments, so please reach out to support@aeropay.com to provide more information.

You will receive email and possibly phone call outreach with the steps to resolve your decline, so please ensure you check all inboxes and keep your contact information updated.

There are several reasons Aerosync may prompt you to reconnect your bank, including changes to your bank login information, updates on your bank's security protocols, etc. Re-linking your account when prompted ensures a secure connection with your financial institution.

This redirection is a security measure. When you select your bank and click “Continue to [Bank Name],” you’re directed to a secure browser to enter your credentials on your bank’s site. This step is required by most large banks. After authentication, you'llbe returned to where you were.