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Customer Care Specialist

Remote in Illinois

We are looking for a Customer Care Specialist to join our growing team. The Customer Service Specialist assist customers by responding to customer inquiries and resolving issues or complaints.

This is a full-time, remote position.

Responsibilities include:

  • Own overall relationship with AeroPay customers, which includes promptly responding to customer requests, ensuring positive engagement, and proactively communicating with the Customer Care team.
  • Communicate AeroPay features to customers and comfortability with learning language relating to AeroPay systems.
  • Help operationalize and build-out our customer care program as we transition from local to national presence.
  • Operate desk support dashboard and promptly resolve tickets from customers in an efficient manner.

About You

  • Previous experience in a Technical or Customer Success role; ideally with a FinTech or SaaS company.
  • Demonstrated success in a customer facing role. Experience at a technology or SaaS company preferred.
  • High bandwidth - you have no problem juggling multiple tasks and support requests at once.
  • Superb verbal and written communication skills – you’re articulate, straightforward, positive, and engaging.
  • Service mindset - you love helping people.
  • Outstanding conflict resolution skills.
  • Comfortable in a rapidly changing environment

Perks of working at AeroPay:

  • Ability to make an impact at a company disrupting the FinTech space
  • Opportunities for growth and learning
  • Chance to work alongside other passionate people

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