Customer Care Specialist

We are looking for a Customer Care Specialist to join our growing team. The Customer Service Specialist assist customers by responding to customer inquiries and resolving issues or complaints.

This is a full-time, remote position.

Responsibilities include:

• Own overall relationship with AeroPay customers, which includes promptly responding to customer requests, ensuring positive engagement, and proactively communicating with the Customer Care team.
  

• Communicate AeroPay features to customers and comfortability with learning language relating to AeroPay systems.
  

• Help operationalize and build-out our customer care program as we transition from local to national presence.
  

• Operate desk support dashboard and promptly resolve tickets from customers in an efficient manner.
  

About You

• Previous experience in a Technical or Customer Success role; ideally with a FinTech or SaaS company.
  

• Demonstrated success in a customer facing role. Experience at a technology or SaaS company preferred.
  

• High bandwidth - you have no problem juggling multiple tasks and support requests at once.
  

• Superb verbal and written communication skills – you’re articulate, straightforward, positive, and engaging.
  

• Service mindset - you love helping people.
  

• Outstanding conflict resolution skills.
  

• Comfortable in a rapidly changing environment
  

Perks of working at AeroPay:

• Ability to make an impact at a company disrupting the FinTech space
  

• Opportunities for growth and learning
  

• Chance to work alongside other passionate people

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