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Common Articles

I'm receiving an error for insufficient funds

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How do I pay?

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I want to create an account

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I'd like to change my password

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Can I link to my credit card or debit card?

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I can't link my bank

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My account is disabled

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FAQs

What is Aeropay?

Aeropay is an alternative payments company that allows customers to pay participating businesses through a direct bank transfer.

Where can I create an account?

Click here to create an Aeropay account.

Where can I download the app?

Aeropay is so easy, you don't even need an app. Just scan our QR code in-store or create an account online.

I can't connect my bank account.

If you can't find your bank, or if you're having trouble connecting, please fill out the form on this page and a member of our Customer Care team will assist in getting your bank linked.

Can I link a credit/debit card?

Unfortunately, not at this time. Your Aeropay account will link directly to your bank.

All Help Articles

Aerosync

Do you have questions about using Aerosync for bank connections?

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Aeropay Rewards

I have questions relating to Aeropay rewards.

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Making a Payment

I'm having trouble making a payment.

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Creating an Account

I want to make an Aeropay account.

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Connecting Bank

I have questions about linking my bank.

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Cancel or Refund

I need to cancel or refund my payment.

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Account Settings

I want to make changes to my account.

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About Aeropay

I want to learn more about Aeropay.

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Still Need Help?

Please email us at support@aeropay.com, and we'll be happy to help!

We will get to your email as quickly as we can - please do not send multiple emails, or this can inadvertently reset your place in the queue!