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Open

Client Success Manager

Chicago, IL

We are looking for an exceptional Client Success Manager who embraces curiosity, professionalism, and a desire to help our cannabis dispensary partners maximize the value of our technology to accelerate their business’ revenue growth. AeroPay’s ideal candidate is relationship-focused and technology-oriented—and has a strong aptitude for how technical software (API) technologies work and integrate—which may vary by assigned client account. A successful AeroPay Client Success Manager is a motivated learner, team-player, and professional, and is well-organized to multi-task different issues at a time across assigned accounts.

Responsibilities:

  • Own overall relationships with AeroPay merchants (dispensaries) and provide exceptional account management to ensure their ongoing business and relationship success
  • Manage and interface regularly with account stakeholders at all levels, including C-Suite and operational teams in large and medium-sized accounts–many of which may be located in a specific time zone
  • This position requires exceptional written and verbal communication plus a willingness to communicate over the phone to address any client concerns effectively
  • Provide training for new merchants and their staff members; provide technical support on an as-needed basis.
  • Educate merchants on performance metrics, insights, and how to increase their sales by encouraging more of their customers to use AeroPay
  • Be responsive to supporting your clients’ customers, as they have questions about AeroPay - Increase customer adoption, ensure retention, and oversee holistic customer satisfaction.
  • Collaborate with Sales, Marketing, Customer Care, and Product teams to communicate and help prioritize your clients’ needs regarding features, service, support, and collateral
  • Communicate new features, improvements, and software updates as introduced (includes upselling)
  • Experience with Hubspot and Salesforce is a plus.

Required Skills/Abilities:

  • Previous business experience in a Technical or Account management role; ideally with a FinTech or SaaS company
  • Demonstrated success in account relationship management or similar customer-facing role – retail store understanding a plus.
  • High bandwidth - you have no problem juggling multiple tasks and accounts at once
  • Superb verbal and written communication skills: you are articulate, straightforward, and engaging
  • Service mindset - you love helping people
  • Outstanding conflict resolution skills
  • Highly motivated self-starter; a hustler with an entrepreneurial mindset and a bias to action
  • Comfortable in a rapidly changing environment
  • Willingness to travel to client locations to cultivate relationships with clients and drive customer adoption and retention in store. Travel estimation: 10-20% or as needed.
  • Benefits of working at AeroPay:
  • Ability to make an impact at a company disrupting the FinTech space
  • Opportunities for growth and learning
  • Flexible time-off policy
  • Chance to work alongside other enthusiastic goal- and results-oriented people

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