Collections Specialist I

Job Summary:

The Collections Specialist I plays a crucial role in supporting the financial health of Aeropay by managing and optimizing the collections process. This entry-level position involves contacting customers with outstanding balances, negotiating payment terms, and collaborating with internal teams to resolve payment issues. The Collections Specialist I is a key contributor to the overall financial stability of the organization.

This is a full-time, hybrid position. - 3 days a week in our offices located in Downtown Chicago

Supervisory Responsibilities:

None

Duties/Responsibilities:

• Contact customers with overdue payments through various communication channels.
• Negotiate and establish payment plans with customers.
• Collaborate with the sales and customer service teams to address customer inquiries.
• Update customer records and maintain accurate account information.
• Escalate unresolved issues to the Collections Manager.
• Adhere to company policies and compliance standards.
• Provide timely and accurate reports on collection activities.

Required Skills/Abilities:

• Strong communication and negotiation skills.
• Basic understanding of accounting principles.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.
• Ability to work independently and in a team.‍‍
  
  

Education and Experience:

High school diploma or equivalent.

Previous experience in collections or a related field is a plus.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.

Ability to lift up to 15 pounds at times.

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.