Implementation Specialist

Reports to: Director of Solutions Engineering

FLSA Status: Exempt

About Us:

Aeropay is a financial technology company modernizing money movement with pay by bank solutions. Headquartered in Chicago and backed by leading investors, Aeropay enables businesses to accept compliant, cashless payments through direct bank-to-bank (ACH) transfers, eliminating card fees and outdated payment rails. Powering online checkouts, in-store transactions and embedded payments, Aeropay’s flexible APIs and integrations are built on a secure and scalable infrastructure with compliance at the core. In industries where risk mitigation and user experience matter most, our platform gives our partners a faster, safer and more intuitive way to pay.

Aeropay is redefining what it means to pay—and get paid—by bank.

Position Overview:

The Implementation Specialist will oversee the client onboarding lifecycle between deal signature and launch, focusing on speed, quality and client satisfaction. With a deep understanding of Aeropay’s product offerings and client use cases, they will serve as a trusted advisor to customers, gathering compliance materials, relaying feedback in a respectful and detailed manner and nurturing the client relationship alongside a dedicated Solutions Engineer. This role will partner cross-functionally with Compliance, Sales, Solutions Engineering and Data Analytics to refine processes, improve outcomes and uphold Aeropay’s reputation as a leader in the payments industry.

Key Responsibilities:

• Lead the end-to-end implementation process for new clients, ensuring they are ready to go live
• Collaborate with Risk & Compliance, Data Analytics, Sales and Solutions Engineering teams to execute on project deliverables and client needs
• Proactively manage and stay on top of client onboarding, identifying and resolving any blockers to ensure seamless execution and delivery against expectations
• Communicate with clients throughout the implementation process, providing regular updates and swift conflict resolution as required
• Monitor project progress and performance, making adjustments as necessary and identifying opportunities to enhance overall customer satisfaction
• Prepare and maintain comprehensive project documentation, including status reports, pre-launch reviews and key learnings

Qualifications:

• Bachelor’s degree in Business Administration, Project Management or a related field; advanced degree preferred
• 3-5 years of experience in project management or implementation, preferably in a high-growth SaaS or API-based environment
• Exceptionally detail-oriented, with a demonstrated ability to manage complex setup processes and spot inconsistencies before they become pain points
• Proven experience with managing multiple workflows simultaneously and effectively
• Proficient in a wide array of project management software and tools (Asana, Trello, Microsoft Project, etc.)
• Excellent interpersonal and communication skills, with a proven ability to build and maintain strong internal and external relationships
• Strong analytical and problem-solving skills with a detail-oriented approach
• Ability to adapt to a fast-paced environment and manage rapidly changing priorities

Compensation & Benefits:

• Salary Range: $95K - $110K
• Benefits Offered:
  • Medical, Dental & Vision Coverage
  • Flexible PTO
  • 401(k) Employer Match
  • Maternity/Paternity Leave

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.

Aeropay is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation and the overall success of our business. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, parental status, genetic history, political affiliation or any other status protected by the laws or regulations in the locations in which we operate.

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