About Us:
Aeropay is a financial technology company modernizing money movement with pay by bank solutions. Headquartered in Chicago and backed by leading investors, Aeropay enables businesses to accept compliant, cashless payments through direct bank-to-bank (ACH) transfers, eliminating card fees and outdated payment rails. Powering online checkouts, in-store transactions and embedded payments, Aeropay’s flexible APIs and integrations are built on a secure and scalable infrastructure with compliance at the core. In industries where risk mitigation and user experience matter most, our platform gives our partners a faster, safer and more intuitive way to pay.
Aeropay is redefining what it means to pay—and get paid—by bank.
Position Overview:
Aeropay is seeking a detail-oriented, proactive and collaborative Payment Operations Associate to join our growing team. This position is essential for maintaining the integrity, reliability and efficiency of our account-to-account (or pay-by-bank) payments network. You will play a crucial role in monitoring payment activity, managing escalations, coordinating with merchants and resolving complex payment and collections issues. This is a highly cross-functional role that involves payments, customer support, compliance, fraud mitigation and client success.
Key Responsibilities:
- Own Issue Resolution:
- Take end-to-end ownership of escalated payment issues and customer support cases, working with internal teams and external partners to resolve them quickly and accurately
- Support Escalated Cases:
- Handle high-priority support tickets involving payment failures, bank connection issues and user account discrepancies
- Process requests and early warning alerts to proactively manage risk and uphold system integrity
- Coordinate with Merchants:
- Investigate and resolve individual payment disputes, returns and exceptions in coordination with merchant partners to ensure accurate and fair outcomes
- Monitor overall activity across the Aeropay payments network to proactively detect anomalies, ensure transaction health and mitigate risk
- Perform Collections Activities:
- Support collections workflows, including outreach to users with failed payments, monitoring retry logic and applying internal decision-making frameworks
- Cross-Functional Collaboration:
- Communicate clearly and effectively with cross-functional stakeholders—including Product, Risk & Compliance, Fraud, Customer Experience, Finance and executive leadership—to ensure alignment and transparency across operations
- Additional Responsibilities:
- Perform other related duties as needed to support the department’s mission and drive operational excellence at Aeropay
Qualifications:
- Bachelor’s degree in a related field is preferred
- Experience in payment operations, reconciliation, payment processing or a similar role
- Knowledge of payment systems, software, APIs, SDKs, etc.
- Familiarity with payment reconciliation processes, compliance requirements and risk management strategies
- Skilled in analyzing and interpreting complex payment data
- Prior experience processing ACH transactions
- Precision in data entry and recordkeeping
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills
- Excellent organizational skills and attention to detail
Compensation & Benefits:
- Salary Range: $55 - $70K base salary
- Benefits Offered:
- Medical, Dental & Vision Coverage
- Flexible PTO
- 401(k) Employer Match
- Maternity/Paternity Leave
