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Payment Ops Specialist

Chicago, IL (On-site)

Aeropay is a Chicago-based financial technology company that serves businesses of all shapes and sizes. We are looking for a Payment Ops Specialist to join our growing team!

This is a full-time, Chicago-based position.


The Payment Ops Specialist will support and monitor Aeropay’s network to maintain transaction performance and minimize risk along with the Aeropay Payment Operations Team.


  • Be responsible for day-to-day monitoring of activity on the Aeropay network.
  • Process requests and early warning alerts to drive healthy transactions and control risk management.
  • Collaborate with Aeropay’s development team to build-out critical tools, automate routine work where possible, and address longer-term or recurring issues.
  • Take ownership of payments issues from beginning to end, working with external partners to troubleshoot and resolve issues as they arise.
  • Support the broader Aeropay team effort when called upon to do so.
  • Maintain productive contacts with Aeropay's company officers, directors, and managers.
  • Performs other related duties to benefit the mission of the organization.


  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite or related software.


  • Bachelor’s degree in related field is required.
  • At least two (2) years of experience in related field.

Physical Requirements

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

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