Account Settings

1. I want to create an Aeropay account. How do I start?

To create an Aeropay account, click “Create an account” and follow these steps: 1) Enter your information, 2) Use the verification code sent to your phone, 3) Click “Add Bank Account”, 4) Select your bank, 5) Enter your credentials, 6) Select your account, 7) You’re ready to pay!

2. I entered the wrong phone number or email address. What should I do?

If you entered the wrong phone number or email, contact support@aeropay.com to reset your account so you can create a new one with the correct information.

1. Can I create an Aeropay account without a cell phone?

No. A cell phone is required to set up an Aeropay account. For security purposes, both your bank and Aeropay use your phone number to authenticate your identity and protect your account information.

2. How do I delete my Aeropay account?

To delete your Aeropay account, please complete the account deletion form.

Important: If you have any pending transactions, your account will only be removed after those transactions are fully processed.

3. How can I update my email or phone number?

If you need to change the email address or phone number linked to your Aeropay account, contact support@aeropay.com.

When submitting your request, include:

• Your current email or phone number
  
  
• Your new email or phone number
  
  

Aeropay support will update your account and ensure your payments and notifications continue without interruption.