Connect Bank

I’ve already linked my bank. Why am I being asked to reconnect it?
Aerosync may prompt you to reconnect your bank for several reasons: your bank login information has changed, your bank has updated security protocols, or other security checks required by your financial institution. Re-linking your account ensures a secure connection between Aerosync and your bank.

Why can’t I connect my savings account?
To maximize payment success rates, Aerosync currently only supports checking accounts.

Aerosync is directing me to a webpage outside of the app. What’s happening?
This redirection is a security measure. When you select your bank and click “Continue to [Bank Name],” you are sent to a secure web browser to enter your credentials directly on your bank’s site. After authentication, you’ll return to the app or platform you were using.

I connected my bank, but my account isn’t showing up. What happened?
You may have revoked permission for your bank to share information with Aerosync. Check your bank’s online banking app to confirm you’re still authorizing the connection. For example, in the Chase app: More > Security and Privacy > Linked Apps and Websites to review your connections.

My Chase account number is different in Aeropay. Why?
A recent change at Chase means that substitute bank account numbers are displayed in Aeropay after connecting. The last four digits in Aeropay may not match your actual bank account. Chase provides information about this change during the connection process. Substitute account numbers help enhance security for your Chase account.

Can I connect my family member’s bank account?
No. Only bank accounts in your name can be connected. Please do not connect accounts belonging to family or friends.

Can I connect my mother, brother, or partner’s bank account?
No. Only bank accounts in your name can be connected. Please do not connect accounts belonging to family members or friends.

Can I link my credit or debit card?
No. Aeropay accounts link directly to your bank, so credit or debit cards cannot be used.

I don’t remember my online banking credentials. How do I get connected?
Visit your bank’s website or open their online banking app to reset your username and/or password. Once updated, you can reconnect your account in Aerosync.

I can’t link my bank. What should I do?
If you can’t find your bank or have trouble connecting, try again using the bank selection screen. If issues persist, email support@aeropay.com, and a member of the Customer Care team will assist in linking your bank.

Is connecting my bank secure?
Yes. Aerosync uses bank-level encryption to protect your credentials. Your information is never stored or shared. During bank linking, you are redirected to a secure browser hosted by your bank to complete authentication.

I don’t see my bank listed. How can I connect it?
Aerosync connects to over 12,000 banks, with new ones added daily. If your bank isn’t listed, manually link it by selecting “Link Bank Manually”, entering your name, account number, and routing number, and receiving instant confirmation.

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