Payments & Refunds

If you see an insufficient funds error in Aeropay, it may be due to pending payments in your bank account. While deposits may appear in your balance, they are not available for transactions until fully settled.

What to do:

• Check for any pending payments or holds in your bank account.
  
  
• If you haven’t made recent deposits or payments and believe the error is incorrect, contact support@aeropay.com for assistance.
  
  

Why this happens:

• Bank balances can show pending deposits before they are cleared.
  
  
• Transactions may temporarily reduce available funds even if the balance appears sufficient.

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To confirm a payment, check your Aeropay account activity or use this link to view your payments. You will also receive an email receipt for each payment. Please allow time for the payment to appear in your bank account.

I need a refund

If you need a refund for a purchase made with Aeropay, please contact the merchant directly to initiate the process. For further concerns, reach out to support@aeropay.com.

I need to cancel a payment

To cancel a payment, such as a duplicate transaction, contact the merchant directly. For assistance or escalation, email support@aeropay.com.